Can I order my ring in a size that is not in the drop down?
All of our rings can be made in half and quarter sizes. If you do not see your size in the drop down menu, simply email firstname.lastname@example.org and we will send you an invoice noting your size request.
How long will it take to receive my order?
Typical production timing for our jewelry is between 2 and 4 weeks. As all of our jewelry is hand made to order, each piece has it’s own production timeline. Please check the specific “Item Details” section for average production timeline of your piece. Sometimes, we can accommodate rush orders, please email email@example.com if you have a rush order inquiry.
What if I want to try on a ring before purchasing?
Since we only sell our jewelry online, and do not have any in-person showrooms, we offer two “virtual” try on options. You can email us a photo of your hand, and we can photoshop the desired ring onto your finger so you can visualize the piece. For many of our pieces that are created in CAD (this includes all of the Diamond Mosaic pieces), we can create a plastic replica of the setting (without any stones) in your size for try on. These plastic replicas cost $75 and take us about a week to create and ship to you, but we then deduct that $75 from your final order. Please contact us at firstname.lastname@example.org to order a plastic replica or request a visualization.
Can I engrave my ring?
Yes! We can engrave the inside of almost all of our rings with a date, initials, word, or note for an additional $75.00 fee per ring. We can use script or block font. We can also customize certain rings with engraving on the outside for an additional fee (this depends on the scope of the engraving). Please email us before placing your order at email@example.com about the engraving you would like to include so we can attach this to your order.
Where are you located?
Our studio is in downtown Los Angeles.
Can I make an appointment to come see the rings in person?
Because we are a small hardworking studio that creates everything by hand, and because of the pandemic, we do not take in person appointments at this time. Our hope is that via. email, photos, videos, and video chat, we can give you the best possible sense of the piece prior to ordering.
Does my ring come with an appraisal?
We offer appraisals upon request for all jewelry priced above $3,500 USD. Our jewelry does not come with 3rd party appraisals or verification unless specifically requested and is subject to a fee.
Do custom rings cost more?
No! Custom orders do not cost more. We can make custom jewelry based on any budget, and work with you to craft your special piece based on your needs and preferences. We have no minimum cost to create a custom piece. To begin the custom design process, email firstname.lastname@example.org
What kind of diamonds do you use, and where do you get them?
We typically only work with natural diamonds. Upon request, we can work with lab created diamonds or moissanite as the centerstone in our rings. In custom or customizations of our designs, we source stones that will fit in our client’s budget range and ring design. We can give you several options with the total prices for each option. The most commonly used diamonds in our diamond mosaic and collection pieces are F-G in color, and VS in clarity. These stones are all hand selected for each piece and are eye clean (meaning they do not have any visible inclusions).
The diamonds and gemstones we source are exclusively from reputable dealers who use ethically sourcing practices. If you are concerned about using a conflict free stone, we recommend using antique stones (more than 50 years of age) which predate major conflicts. We can directly source from antique stone dealers for you if this is of interest.
I have my own center stone, can you set it in a Berlinger ring?
Yes! We love working with client’s stones in our designs. We will match any additional stones in the design to your center stone for color and clarity. Once your design is finalized and a deposit is put down on your ring, we will send you a prepaid insured Fedex shipping label and instructions on how to get your stone to our studio to incorporate into your jewelry.
Can I see more photos & videos than what is available online?
Yes! Please email us at email@example.com and we will do our best to send you as many photos/videos we have of the style so you can get a sense of the piece IRL.
Invoices for custom orders or 50% initial deposits on custom pieces are final sale and non refundable. Please note, because our custom jewelry is made to order, we do not accept returns. All custom and made to order pieces are final sale. Final payment is due within seven days of notification that the piece is complete. We ship Fedex- 1 or 2 day insured shipping, and the customer will be required to sign for the package. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please take detailed photos of the outside of the box, keep the box until a full investigation has been done, as well as the packaging materials and damaged item(s). Email firstname.lastname@example.org within three days of delivery to request a replacement. We are unable to issue a replacement without proper documentation. Please contact us at email@example.com with any questions.