How are orders shipped?

We offer complimentary domestic shipping. We use Fedex priority. If your order is valued above $1,000, you may need to sign for your package. You may track your package at Fedex Tracking.

For international orders, we use both Fedex and USPS. Shipping time depends on the location you are ordering from, but can range from 1-2 weeks.

Does my order include a warranty?

Should there be any manufacturing defects, or unacceptable breaking/repairs during shipping, we will repair your piece free of charge. However, our warranty does not cover general wear & tear or lost jewelry. Berlinger is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are unable to exchange any items once they have been altered by a third party jeweler.

How do I clean my jewelry?

The best way to clean your Berlinger jewelry is by using a soft toothbrush and dish soap under warm water in the sink. Gently brush your diamonds, gemstones, and jewelry with the soapy brush to remove grease and dirt and rinse with warm water.

 

How long does the custom process take?

On average, it take around 3-4 weeks to design, craft, and deliver your custom created ring. This timing may change depending on the complexity of your style.

Do custom rings cost more?

No! Custom orders do not cost more. We can make custom jewelry based on any budget, and work with you to craft your special piece based on your needs and preferences. Our minimum cost to create a custom piece is 500 dollars.