Shipping & Returns
Order Timing & Shipping
Once your order is placed, we will begin producing your piece immediately. Typical production timing for our jewelry is between 2 and 4 weeks. As all of our jewelry is handmade to order, and each piece has its own production timeline. Please check the specific “Item Details” section for the average production timeline of your piece.
Once your piece is complete and ready to ship, we will email you to coordinate the best shipping timing for you, as you will need to sign for the package due to the value. We ship Fedex insured, with 1 or 2 day delivery. We typically do not ship over the weekend for insurance reasons. You also have the option to have the package held at a local Fedex facility for pickup with a photo ID if you will not be home to sign for the package. We can coordinate this with you prior to shipping.
Shipping on all items within the U.S. is free. You will receive a tracking number upon shipment, and may track your package at Fedex Tracking.
International shipping is available through FedEx. It costs approximately $150- $200 depending on the value of the piece, and generally takes 3-7 business days depending on your country’s customs. All international import fees are charged directly to the client when the piece enters customs. The amount of import tax varies by country/location.
If your items are damaged upon arrival, please take detailed photos of the outside of the Fedex box, keep the box until a full investigation has been done, as well as the packaging materials and damaged item(s). Email firstname.lastname@example.org within three days of delivery to request a replacement. We are unable to issue a replacement without proper documentation. Please contact us at email@example.com with any questions.
Returns & Exchanges
Each piece of Berlinger jewelry is made to order and hand crafted for you. Because our jewelry is custom created, we do not accept returns or exchanges on any of our rings. That said, we are a very small studio, and ultimately our goal is for you to be 100% happy with your jewelry. If you have a return or exchange request, email us at firstname.lastname@example.org and we will work with you to find a solution.
We do accept exchanges within 10 days of receiving your order for unworn and unused fine jewelry (necklaces, earrings, bracelets). Made to order rings are subject to exchange on a case by case basis. Jewelry must pass inspection by our quality team to be accepted for exchange. To begin the exchange process contact us at Custom@berlingerrings.com, one of our customer service representatives will guide you through the process. Average response time is 1 business day.